Primary Function

ARBOS GROUP S.P.A., in order to reinforce the IT Service Delivery Team is looking for a Strong IT Service Delivery Manager to support current IT system operations and lead the IT innovation program in line with the Corporate technology strategy.
The IT Service Delivery Manager primary role is to deliver a high quality service to end users and ensure the right service support and delivery processes are in place to meet the business need.
This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard.
We are looking for an IT Service Delivery Manager who will be the vital link between IT and our business teams that has customer focus attitude, can communicate with all levels of the organization, has strong technical skillset and has the ability to work in a high dynamic and challenging environment.
Reporting Relation:  IT Director

Essential responsibilities

  • Maintain high performing service support functions (IT Service Desk, Desktop Support and VIP Support)
  • Owner of the Incident, Request, Change and Escalation processes
  • As owner of the escalation process the Service Delivery Manager will coordinate all involved parties with effective communication to stakeholders and post incident review
  • Monitor, control and support service delivery in a continuous improvement way
  • Champion Service and Support in projects and developing a strong understanding of projects impacting service area and ensuring impact is minimized and agreed
  • Be accountable for the quality of Service and performance
  • Drive internal and third-party service review meetings covering performance, service improvements, quality and processes 
  • Report on technical issues and make recommendations to fix systems or processes gap
  • Continually look to better the End user experience
  • Lead the security agenda and ensure security processes are operationally
  • Lead the evolution of the technology standards in collaboration with our Technology partners
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to ARBOS.

Qualifications / Requirements

  • Educational background:  Information technology
  • Years experience: 5+
  • Professional background:  Senior in IT Infrastructure management
  • Technical skills:  
    - Wintel OS Platforms (Windows 20xx servers, SQL, ..)
    - Databases (MS Sql, MySQL,..)
    - Knowledgeable in Microsoft solutions
    - WAN, LAN and VoIP
    - ITIL certified is a plus
  • Soft skills: communication skills, project management skills
    - Language skills: English (mandatory)
    - Availability to travel: YES
Job grade and salary will be commensurate with the current experience.
Interested candidates, males and females (L.903/77), can send their detailed CV with the authorization to process personal information (D.Lgs 196/03 artt. 7/13/23).
This job application expires Jun 30 - 2018

Send your CV

We express ourselves through outstanding projects in order to overcome our most ambitious challenges and let ARBOS grow strong. Do you want to be part of our team?
Privacy information
Pursuant to art. 13 of the Italian Legislative Decree 196/2003 (Code concerning the protection of personal data), you are hereby informed that your personal data, which you have freely provided, will be processed by Arbos Group S.p.a., mainly by computer, to allow you to contact our company and receive information on company activities as per your request. Achievement of the purposes may also take place by means of transmission and communication of data to third parties - with this meaning that such third parties are authorised for the related processing of the data itself, being responsible for carrying out or providing strictly relevant specific services - such as Group companies, outsourcing companies or third-party companies. Your data will not be disseminated. Finally, we remind you that in order to exercise your rights under Article 7 of the Italian Legislative Decree 196/2003 you may contact the Privacy Officer, in the person of the Human Resources Manager, by writing to Arbos Group S.p.a., Via Canale Svoto, 3 41012 Migliarina di Carpi - Modena - Italy.